Hello all, yes our blog is showing the right time and yes I am doing this in the middle of the night. Working to train the small group in KC at Block's main call center has had it's ups and downs. I miss my family terribly, and it have been putting in 18 - 20 hour days out here, but if that means that the customers get taken care of and that management finds that I do know a little about what I have been saying for the past few months I think it will be worth it in the long run.

I was given 20 people techs out here to train, one group is from the downtown Block call center, and that manager was not very keen on the idea that came from corporate to spare 15 of his people, so he did not send the fastest or brightest, but they are coming along in training. The other call center manager at the one that I am training in, did a good job at picking 5 that really are bright and are picking up the information quickly.

The biggest issue that faces this training process is, I am taking a training curriculum that I have been working on, that is normally done in 2 weeks, and cramming it into 3 days. True, I normally have the trainees listen to calls during that time, which we cannot do out here, and that is part of the time, but it does make it so they are hitting "info overload" very quickly. Tomorrow, oops today will be the last day of training before TaxWorks relenquises the 800#'s to come to Block for Block offices to call to get support. Should be interesting :)